Privacy Policy
How we handle the personal data you share with us through this website.
Last updated:
This Privacy Policy explains how Azm Al Safwa Trading Co. ("Azm Al Safwa", "we", "us") collects, uses, stores and protects personal data when you use azmalsafwa.com or contact us through it. We process personal data in line with the Saudi Personal Data Protection Law (PDPL) and its implementing regulations.
Who we are
Azm Al Safwa Trading Co. is a Saudi company registered under Commercial Registration No. 7014359603, located at 6157 Al Yarmouk 2, 3150 Al Kurnaish District, Al Khobar 34412, Saudi Arabia. We are the controller of the personal data described in this policy.
For any privacy question or request, email [email protected] or call +966 13 810 0094.
What we collect
We only collect the personal data you choose to send us:
- Quote requests: your name, company, phone number, email address, the service you are interested in, your city, your message and any drawing or specification you attach.
- Partner registrations: your company name, partner type, contact name, country, email address, phone number, website, the products or services you supply and any company profile you attach.
- Direct contact: anything you send us by email, phone or WhatsApp.
When you use the forms, our security provider also processes technical data such as your IP address and browser signals to tell people from automated bots (see Service providers below). We do not use advertising or analytics cookies.
How we use your data
We use your personal data to:
- respond to your request, prepare quotations and follow up on your enquiry;
- evaluate partner and supplier applications;
- send you information related to your request and, where you have engaged with us, occasional updates about our services (you can opt out at any time);
- protect our website and forms against spam and abuse;
- meet our legal, tax and accounting obligations.
We process your data on the basis of your consent when you submit a form, to take steps at your request before entering into a contract, and to comply with our legal obligations. We do not sell your personal data.
Service providers
We share personal data only with providers that help us run the website and respond to you, under agreements that require them to protect it:
- Hosting and infrastructure for the website and its database.
- Cloudflare, which protects the website and runs the Turnstile security check on our forms.
- Resend, our email provider, which sends our emails and keeps the email address and name of people who contact us so we can follow up.
Some of these providers process data outside the Kingdom of Saudi Arabia. Where that happens, we transfer only what is necessary and rely on the safeguards permitted under the PDPL.
How long we keep it
We keep enquiries, quotations and partner applications for as long as needed to handle your request and our business relationship, and then for the period required by Saudi commercial and tax law. Data we no longer need is deleted or anonymised.
How we protect it
Submissions are stored in a secured system that only authorised staff can access, over encrypted connections. Attachments are only available to signed-in staff.
Your rights
Under the PDPL you have the right to:
- be informed about how your personal data is processed;
- access a copy of your personal data;
- ask us to correct incomplete or inaccurate data;
- ask us to delete data we no longer need;
- withdraw your consent at any time, without affecting processing that has already taken place.
To exercise any of these rights, email [email protected]. We will reply within the period set by the regulations. If you are not satisfied with our response, you may contact the Saudi Data & AI Authority (SDAIA).
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last changed.